Every piece is unboxed, switched on and weighed before it leaves us, so most of what follows should never come up. When it does, here is exactly what happens.
If it arrives faulty or damaged
Message us within 7 days of delivery at hello@namotoys.com with your order number and a short description of the problem.
- We do not ask for photographs of the packaging.
- There is no restocking fee.
- You do not pay return shipping — we arrange the pickup.
- A replacement is dispatched within 2 working days of us approving the request. If the piece is out of stock, you get a full refund instead.
If you simply changed your mind
You can return an unused piece in its original packaging within 7 days of delivery. In this case return shipping is deducted from the refund, because the courier still has to be paid. Everything else is the same.
What cannot be returned
- Personalised or engraved pieces, once production has started.
- Items returned after 7 days, or without their original packaging.
- Pieces damaged by use, rather than in transit.
How refunds are paid
- Prepaid orders are refunded to the original payment method. Banks usually take 5 to 7 working days to show it.
- Cash on delivery orders are refunded by UPI or bank transfer. We will ask for the details when the return is approved.
Cancelling before dispatch
Orders can be cancelled free of charge any time before dispatch. We dispatch within 24 hours on working days, so tell us quickly.
Talk to a person
Write to hello@namotoys.com, Monday to Saturday, 10am to 7pm IST. We reply within one working day.